Support

Mapsoft provides free support for both its customised development solutions and for its 'off-the-shelf' retail products as outlined below.

Support for Custom Developed (Bespoke) Products

Mapsoft will usually provide a year's free support for any customised software product developed by us. However, this may vary according to each customers requirements. and in many cases we can provide a customised maintenance contract to include support and updates. This support will normally commence on user-acceptance of a customised product. This support will cover any problems that may arise that are due to faulty code. However, this agreement does not cover general maintenance, user support or features outside the original specifications of the customised development project. Maintenance and end user support contracts can be arranged independently. Please contact us for details.

Support for "Off the Shelf" Products

Mapsoft typically offers 90 days free support for any of its retail products commencing from the date that a product was purchased. Support is normally done via email. Should you require support for one of Mapsoft's 'off the shelf' retail products please email us at support@mapsoft.com.

We can also provide free but limited support for our product tryout products while they are being evaluated. The Tryouts can be downloaded from our products page

The license agreements for Mapsoft products are now available.